Welcome to the PrimeraVita website (the "Website"). By accessing or using our Website, you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully.

1. GENERAL

PrimeraVita Co. Ltd. is a registered company in Cyprus, Europe, and our operations are fully compliant with European Union regulations and global standards.

2. MEMBERSHIP

By becoming a member of PrimeraVita, you may be entitled to special benefits, including exclusive discounts on products and access to special offers. The specific benefits and terms of membership will be outlined during the signup process. PrimeraVita reserves the right to modify, suspend, or terminate membership benefits at its sole discretion, with or without notice. Membership fees, if applicable, are subject to the terms agreed upon during registration.

3. MEMBERS (DISTRIBUTORS) TERMS

These additional terms apply to individuals who register as distributors ("Members" or "Distributors") of PrimeraVita:

We reserve the right in our sole and absolute discretion to terminate, modify, or suspend your access to our Website, Content or Services at any time (for any reason, or for no reason). In particular, and without limitation, we may terminate, modify, or suspend your access to the Website, Content and/or Services upon your non-compliance with these Terms of Use and Privacy Policy, and, if you are a distributor of PrimeraVita, your Application and Agreement (the “PrimeraVita Agreement”) or if you violate our rights or the rights of any other party or if something we consider inappropriate behavior.

Furthermore, if an account has been inactive for over 3 months, then our system may automatically terminate the person from being a distributor and the account will be suspended and/or removed from our system.

The minimum age that a child can work as a distributor with any Company depends on your Country Laws. For this reason, it is your responsibility to follow the laws of your Country. On our side, if we find a child underage trying to work as a distributor, we will immediately suspend their account and report the issue.

4. DISCLAIMER OF NO PROMISES

All the information provided by us on the PrimeraVita Website is available for general and indicative purposes only. We make all reasonable efforts to ensure the reliability of the information provided on the PrimeraVita website; however, this shall not constitute a warranty or even a promise for any future success or career.

We clearly deny any promise or warranty of any future income. Any claim of potential should be treated as a possibility only, and you should not depend on it unless you have clearly verified its accuracy and independency. We shall not be held responsible, liable, or obligated for whatsoever any loss or damage that might arise from your analysis or reliance on any claims.

5. COMMUNICATIONS TERMS

By making any transaction on the PrimeraVita website or contacting us, you agree to receive communication emails from us, as well as all PrimeraVita agreements, PrimeraVita notices, or any other communication method through which we provide you with content that satisfies any legal requirement that might be in that content.

6. INTELLECTUAL PROPERTY

All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of PrimeraVita or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from this Website without our prior consent.

7. SHIPPING, CANCELLATION & REFUND POLICY

At PrimeraVita, we aim to provide high-quality products and services. This Refund Policy applies to all PrimeraVita products shipped globally and membership fees.

A. MEMBERSHIP REFUNDS

Membership fees are generally non-refundable unless explicitly stated otherwise in your membership agreement or if a refund is due to an error on the part of PrimeraVita. Please review the specific terms outlined when you signed up for your membership.

B. PRODUCT REFUNDS

Our policy aims to be fair while accounting for the complexities of global shipping.

B1. Damaged or Defective Products

You may return any unused product in its original, unopened condition within 14 calendar days of delivery. If you receive a product that is damaged or defective upon arrival, please contact our customer support within 48 hours of receiving your order. Please provide photographic evidence of the damage or defect along with your order number. We will assess the issue and, if deemed appropriate, offer a replacement or a full refund.

B2. Change of Mind Returns: Unused Products

We understand that sometimes a product might not be what you expected. If you wish to return an item, we offer a refund for products that are unused and in their original condition within 48 hours of delivery (unopened condition within 14 calendar days of delivery). For a return to be processed, the customer is responsible for all shipping fees associated with sending the product back to our company's address.
We encourage you to carefully review product descriptions and details before purchasing. If you have any questions, please contact our customer support team for assistance.

B3. Non-Delivery

If your order does not arrive within a reasonable timeframe, please contact our customer support. We will investigate the issue with our shipping partners. Refunds or replacements for non-delivery will be considered on a case-by-case basis, taking into account shipping times, tracking information, and local postal service regulations.

C. REFUND PROCESS

Once your return or cancellation request is approved: The refund will be processed back to your original payment method or alternative method. Please allow up to 14 business days for the refund to appear in your account. The exact timing depends on your payment provider and location.

D. CANCELLATION PROCESS

You may cancel your order at any time before you receive the "Confirmation of order execution and dispatch" email. – simply contact Customer Service. If you decide to cancel your order, we will in any case send you an email confirming the cancellation.

E. IMPORTANT NOTES

For any refund inquiries, please provide your order number and clear details of the issue.

We reserve the right to refuse a refund if the issue is deemed to be a result of misuse, improper storage, or other reasons not attributable to PrimeraVita.

This Refund Policy is subject to change without prior notice. Please review the latest version here on our website.

For specific concerns related to your order or membership, please contact our customer support team.

8. PRIVACY

Your use of our Website is also governed by our Privacy Policy. Please review the Privacy Policy to understand our practices regarding your personal information.

9. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Cyprus, without regard to its conflict of law provisions.

10. CHANGES TO THESE TERMS

PrimeraVita reserves the right to modify or revise these Terms at any time without notice. By continuing to use the Website after any such changes, you agree to be bound by the revised Terms.

11. CONTACT INFORMATION

If you have any questions or concerns regarding these Terms, please contact us at:

PrimeraVita Co. Ltd. ( Reg No. HE474978 )

Address: 1 Pontou Street, Nicosia 1107, Cyprus

Phone: +35722003324

Email: legal at primeravita .com