PrimeraVita Co. Ltd. ("PrimeraVita," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website (the "Website") or use our services.

As a company registered in Cyprus, Europe, we are committed to complying with the European Union Regulation and global standards regarding data protection.

 

1. INFORMATION WE COLLECT

We may collect the following types of personal information from you:

Contact Information: Your name, email address, phone number, shipping address, and billing address.

Account Information: If you create an account, your username and password.

Order Information: Details about the products you purchase and your order history.

Payment Information: Credit card details or other payment information (processed by secure third-party payment processors).

Usage Information: Information about how you use our Website, including your browsing history, search queries, and interactions with our content.

Device Information: Your IP address, browser type, operating system, device identifiers, and other technical information.

Marketing and Communication Preferences: Your preferences for receiving marketing communications from us.

Other Information: Any other information you voluntarily provide to us, such as through customer support inquiries or surveys.

 

2. HOW WE COLLECT YOUR INFORMATION

We collect your personal information in the following ways:

Directly from You: When you create an account, place an order, subscribe to our newsletter, contact customer support, or otherwise interact with our Website.

Automatically: Through cookies, web beacons, and other tracking technologies when you browse our Website.

From Third Parties: We may receive information from third-party service providers, such as payment processors and analytics providers.

 

3. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

To Provide and Maintain Our Services: To process your orders, manage your account, and provide customer support.

To Personalize Your Experience: To tailor our content and recommendations to your interests.

To Communicate with You: To send you order confirmations, shipping updates, and other transactional emails.

For Marketing Purposes: To send you promotional emails and newsletters about our products and offers (where permitted by law and according to your preferences).

To Improve Our Website and Services: To analyze Website usage and trends, and to develop new features and functionality.

To Detect and Prevent Fraud: To protect our business and customers from fraudulent activities.

To Comply with Legal Obligations: To respond to legal requests and comply with applicable laws and regulations.

 

4. HOW WE SHARE YOUR INFORMATION

We may share your personal information with the following categories of recipients:

Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, email marketing, and analytics. These providers are contractually obligated to protect your information.

Business Partners: With your consent, we may share information with business partners for marketing or other purposes.

Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other legal authorities if required by law or legal process.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

 

5. YOUR RIGHTS AND CHOICES (UNDER GDPR AND OTHER APPLICABLE LAWS)

Depending on your location, you may have certain rights regarding your personal information, including:

The Right to Access: You have the right to access your personal information available in your profile.

The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.

The Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal information under certain circumstances.

The Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.

The Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

The Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects concerning you or similarly significantly affect you.

The Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

The Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence or where the alleged infringement occurred.

To exercise these rights, please contact us. We may need to verify your identity before processing your request.

 

6. DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server environments. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

 

7. DATA RETENTION

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

8. INTERNATIONAL DATA TRANSFERS

As a company based in Cyprus, your information may be transferred to and processed in countries outside of your country of residence, including countries outside the European Economic Area (EEA). We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.

 

9. COOKIES AND OTHER TRACKING TECHNOLOGIES

We use cookies and other tracking technologies to collect information about your browsing activity on our Website. You can manage your cookie preferences through your browser settings.

 

10. THIRD-PARTY LINKS

Our Website may contain links to third-party websites or services that are not owned or controlled by PrimeraVita. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

 

11. CHILDREN'S PRIVACY

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that we have collected personal information from a child, please contact us immediately so that we can take steps to delete the information.

 

12. ANTI-SPAM POLICY

Spam is unsolicited email, also known as junk mail (received electronically) or UCE (unsolicited commercial email). Almost all of us have opened the inbox of an email account and found an email from an unknown sender. By only sending emails to those who have requested to receive them, we follow the accepted guidelines for permissions-based email.

 

13. NO TOLERANCE SPAM POLICY

We do not send e-mail unless someone who has completed a registration or unsubscribe form expresses an interest in our information or products and/or services, or directly and explicitly requests it. News about member features, products and benefits is spread through advertising, marketing, and word of mouth, so we only build relationships with members who want to learn more about what they do. Each new customer joining on our website must tick yes to accept our terms and privacy which includes our anti-spam policy. Each customer can control -from inside his/her account settings- which emails to receive from our website automated emails such as and not limited to (Welcome upon Registration, Email Validation, Forgot Password, One-Time Password OTP, etc.) Each customer has the full control over whether to receive email communications from us and may opt-out via tick-no from inside his account settings or via the unsubscribe link available in all our emails or via contacting us.

If any member breaks our Anti-Spam policy and causes damage to our email system, their account will be suspended immediately and they will no longer have access to the member's area, as well as to our platform and will never be welcomed back to our platform.

Each email or communication generated by our website always has the option to unsubscribe to never receive any future emails from us.

 

14. TESTIMONIALS POLICY

Customers and/or members are welcome to post their testimonials and/or reviews on our website, social channels and regarding our products. We may display testimonials on our website and social channels which could contain personal information.

PrimeraVita reserves the right to accept or decline customer reviews and/or testimonials at our discretion and without prior notice. We also have the right to decide whether to display or hide a testimonial and to post the customer's name along with their testimonial.

If you wish to have your personal information removed from our testimonials or reviews, please contact us.

 

15. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.

 

16. CONTACT US

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

PrimeraVita Co. Ltd.

Email: legal at primeravita .com